FAQ's

Frequently Asked Questions

Welcome to LC Creations LLC! We create personalized products and keepsakes designed to make your special moments even more memorable.

Below you'll find answers to some of our most frequently asked questions.

Ordering & Personalization

How do I personalize my order?

Personalization options are provided on eligible product pages. Depending on the item, you may be asked to provide information such as names, dates, numbers, team colors, wording, photos, sizes, or other design details.

Please review all information carefully before submitting your order.

Can I order something I don't see on the website?

Absolutely! Custom requests are welcome.

If you have an idea for something that isn't currently listed, please complete our LC Creations Custom Order Request Form with as much information as possible about what you'd like created.

Once your request has been reviewed, LC Creations LLC will let you know whether we're able to accommodate it and provide information about pricing, turnaround time, and next steps.

Please do not purchase a different product as a substitute for a custom request unless instructed to do so by LC Creations LLC.

Can you recreate a design I found online?

You're welcome to share inspiration or examples of the style you're looking for. However, LC Creations LLC may create an original design inspired by your request rather than making an exact copy of another creator's artwork.

Can I make changes after placing my order?

Changes may be possible before design or production begins. Once a design proof has been approved or production has started, changes may not be possible, and additional charges may apply.

Design Proofs

Will I receive a design proof?

Some personalized products include a digital design proof before production.

If a proof is required for your product, you'll have an opportunity to review the design before production begins.

What should I check on my design proof?

Please check everything carefully, including:

Names and spelling
Dates
Jersey or uniform numbers
Photos
Wording
Colors
Personalization details
Overall design and placement

Your approval tells us the design is ready for production.

What happens if I approve a proof with an error?

Customers are responsible for reviewing their proof before approval.

If the finished item matches the approved proof, an error that was visible on the approved design is generally not considered a production error.

If LC Creations LLC produces something differently from your approved proof, please contact us so we can review the issue and make it right when appropriate.

What happens if I don't approve my proof right away?

Production may not begin until required proof approval is received.

A delayed response may delay completion of your order and could affect your requested event date.

Photos & Artwork

What kind of photo should I upload?

For the best results, upload the clearest, highest-quality original photo available.

Whenever possible, avoid screenshots, heavily cropped images, blurry photos, dark images, or photos downloaded repeatedly from social media.

A clear, well-lit original photograph usually produces the best finished product.

Can you fix a blurry or low-quality photo?

We may be able to make minor improvements to some photographs, but image enhancement has limitations.

A low-resolution, blurry, dark, or heavily compressed photograph cannot always be converted into a high-quality image suitable for printing.

If we notice an obvious problem with an uploaded photo, we may contact you before production.

Can the colors on my finished product look different from my screen?

Yes. Colors can vary slightly between phones, tablets, computer monitors, printers, inks, fabrics, and other materials.

Small differences in color or placement are normal with custom, handmade, sublimated, and printed products.

Processing, Shipping & Local Pickup

How long will my order take?

Most custom and personalized orders require approximately 10–14 business days for production after all required personalization information and/or design approval has been received.

Some products may have different production times. When a product listing provides a different timeframe, the timeframe on that listing applies.

Business days do not include weekends or holidays.

Does the 10–14 business days include shipping?

No.

Production time and shipping time are separate.

Your order must first be designed and produced. Shipping/transit time begins after the completed order has been provided to the shipping carrier.

Will I receive tracking information?

Tracking information will be provided when available after your order ships.

Do you offer local pickup?

Yes. Local pickup may be available for eligible orders when offered at checkout.

Local orders are picked up at LC Creations LLC's designated pickup location. Customers will receive pickup instructions and any necessary location details when their order is ready.

Please wait until you receive your Ready for Pickup notification before attempting to pick up your order.

I need my order for a specific event. What should I do?

Please order as early as possible and provide your event date when requested.

Providing an event date helps us understand your timeline, but it does not shorten the standard production timeframe or guarantee completion or delivery by that date.

Please allow enough time for the full production timeframe plus shipping/transit time when applicable.

Do you accept rush orders?

No. LC Creations LLC does not currently offer rush production.

Our custom and personalized products require appropriate time for designing, proof approval when applicable, production, and quality checking.

Please place time-sensitive orders well in advance and allow for the full production timeframe plus shipping/transit time when applicable.

Providing an event date does not shorten the standard production timeframe or guarantee completion or delivery by that date.

Returns, Refunds & Cancellations

Can I return or exchange a personalized item?

Because personalized products are made specifically for you, they are generally final sale once design or production has begun.

If your item arrives damaged, defective, or was produced incorrectly by LC Creations LLC, please contact us so we can review the issue.

Please see our Refund, Return & Cancellation Policy for complete details.

Can I cancel my order?

Cancellation may be possible only if design work, personalization, purchasing of order-specific materials, and production have not begun.

Once work on a custom order has started, cancellation may no longer be possible.

What if I ordered the wrong shirt size?

Customers are responsible for selecting the correct size when ordering.

Because personalized apparel is made specifically for the customer, we generally cannot exchange or refund an item because the wrong size was ordered.

If LC Creations LLC produces a different size from the size shown on your confirmed order, please contact us so we can review and correct the issue.

What if my order arrives damaged?

Please contact info@lccreations79.com as soon as possible.

Include your order number, a description of the problem, clear photographs of the damaged item, and photographs of the packaging when applicable.

Please keep the item and packaging until we've reviewed the issue.

What if my tracking says delivered but I don't have my package?

First, check around the delivery location and with household members or neighbors who may have accepted the package.

You should also contact the shipping carrier using your tracking information.

If you need order information or documentation to assist with a carrier inquiry or claim, contact us and we'll provide reasonable assistance.

Apparel & Product Information

Do you offer different shirt sizes?

Available sizes are shown on each apparel product page.

Please review the available size options and any applicable sizing information before ordering.

Will every handmade item look exactly like the website photo?

Not necessarily—and that's part of what makes custom products special.

Because many LC Creations LLC products are individually printed, sublimated, assembled, or handmade, slight differences in placement, color, pattern, sizing, or appearance may occur.

These normal production variations do not mean your item is defective.

Group, Team & Bulk Orders

Do you accept bulk or group orders?

Yes. We welcome orders and inquiries for families, teams, schools, churches, organizations, businesses, reunions, celebrations, memorials, and other groups.

For a product already offered on our website, follow the ordering instructions on the product page.

For a custom group or bulk request that is not currently listed, please submit our LC Creations Custom Order Request Form with your estimated quantity, personalization needs, and requested date.

Do you offer discounts on large orders?

Bulk pricing may be available depending on the product, quantity, personalization, design requirements, and production needs.

Please submit a Custom Order Request Form for a custom bulk-order inquiry so we can review the details and determine applicable pricing.

Product Care

How should I care for my custom item?

Care instructions vary by product. When specific care instructions are included with your product or product listing, please follow those instructions to help preserve the appearance and quality of your item.

For custom apparel, unless otherwise instructed, we generally recommend washing inside out in cold water with like colors, using mild detergent, avoiding bleach, and tumble drying on low or air drying. Do not iron directly over printed designs.

Need More Help?

I have a question about an order I've already placed. How do I contact you?

For questions or concerns about an existing order, please contact:

LC Creations LLC
Email: info@lccreations79.com

Please include your order number so we can assist you more quickly.

I want to request a new custom product. Should I email you?

Please use our Custom Order Request Form for new custom-product inquiries rather than sending your request by email.

Using the form helps us collect the information needed to properly review your project, determine whether we can accommodate it, and provide accurate next steps.

Let me make your personalization dreams come true.